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System Upgrade

AmFirst is preparing a system upgrade this fall

Plan Ahead

See the calendar below for which services will be unavailable at various times during the System Upgrade.
Online banking and FlashTalk will be unavailable from Friday evening, September 29 until Monday, October 2, 2023.
Online Bill Pay or other online transfer or payment transactions will not be available during the conversion weekend. You may wish to schedule your same-day transaction(s) prior to September 28, 2023. Any scheduled transfers for September 29 – October 1, 2023, will be processed on October 2, 2023.
After our System Upgrade, every member will have one login for all of their accounts.
Establish your preferred login for online banking – If currently, you only have one login no action is required. If you have multiple accounts with separate logins, the login assigned to you will be the most recently logged-in account as of September 28, 2023.

Access

Online banking login information will remain the same if you only have one login. If you have multiple logins, you will receive separate communication from AmFirst in September. After the upgrade, any account (joint owner, custodian, trust, etc.) that is associated with your social security number, will appear in one place in online banking. When logging in on October 2, 2023, you will be required to confirm your identity by using multifactor authentication. (code sent via text or email).
Joint account owners will now be able to create their own online login ID and password versus needing to share credentials.
After the upgrade, members will be able to see all of the accounts for which they are the primary owner or joint owner under a single login ID. If there are accounts you do not want to display in online banking you can hide them.

Numbers, Accounts, Checks, & Cards

Continue to use your same checks, debit, and credit cards.
After the upgrade is complete, these items will NOT change: Member number, account number, routing and checking account numbers, direct deposit, and scheduled transfers.
Card and ATM PINs will not change.

Payments & Withdrawals

Direct deposits and withdrawals set up prior to the System Upgrade will continue unchanged, this includes payroll and benefit deposits.
Loan payments typically made at a branch with a due date during the System Upgrade should be made prior to 5:00 p.m. on Friday, September 29, 2023, or on Monday, October 2, 2023.
Scheduled transfers dated September 29, 30, or October 1, 2023, will be processed on October 2, 2023, following the weekend upgrade. If these need to be sent before September 29, 2023, you will need to change the transfer date in digital banking prior to September 28, 2023, at 4 p.m.

Communications about the System Upgrade

August 15 - System Upgrade Announcement Email from Bill Connor, AmFirst CEO & President

August 30 - Online Banking Member Upgrade Announcement Email and Letter

August 30 - Flashtalk Member Upgrade Announcement Email and Letter

September 1 - Upgrade to our Loan Payment Portal Email

September 15 - Joint Account Owners Letter and Email

September 19 - Online Banking Member Upgrade Reminder Email

September 19 - Flashtalk Member Upgrade Reminder Email

September 20 - Upgrade to our Loan Payment Portal Reminder Email

September 24 - Online Banking Member Limited System Access Email

September 24 - Flashtalk Member Limited System Access Email

September 29 - Online Banking Member System Upgrade Day Email

September 29 - Flashtalk Member System Upgrade Day Email

September 30 through October 1 - Online Banking Member Ongoing System Upgrade Email

September 30 through October 1 - Flashtalk Member Ongoing System Upgrade Email

October 2 - Online Banking Member System Upgrade Access Restored Email

October 2 - Flashtalk Member System Upgrade Access Restored Email

October 4 - Recurring Payment Transfer Reschedule Notification Email

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Rates effective as of: January 18, 2025

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