We love to hear from our members at America’s First! Below are ways to contact us. View a list of our branch locations and phone numbers.
Give us a call
Contact our Call Center at 205-320-4000 or toll-free 1-800-633-8431, Option 1, Monday – Thursday 8 A.M. to 5 P.M. Friday 8 A.M. to 6 P.M.
Send us an e-mail
E-mail firstname.lastname@example.org for questions, comments, or suggestions.
E-mails directed to any of our employees using this e-mail address should be limited to non-confidential communications. You should not include personal or confidential information such as account numbers, social security numbers, or other personal identifying information. Please allow 24 to 48 hours for a response during normal business hours.
Write to us
Member Services Department Post Office Box 11349 Birmingham, AL 35202
Flash Talk (Telephone Account Access)
Birmingham Area: 205-327-2328 Toll Free (Outside Birmingham area): 1-800-524-6546
Other Important Numbers
Loans by Phone
Loans by Fax
Lost/Stolen Debit Cards
Available 24 hours a day, 365 days a year 1-866-673-6571
Lost/Stolen Credit Cards
Available 24 hours a day, 365 days a year 1-800-325-3678
All Other Information
Telecommunications Device for Deaf
205-320-4009 or 800-650-6228
VISA® / Mastercard Account Inquiry
Toll Free – 1-800-299-9842
Debit Card Fraud Monitoring/Transaction Verification (FALCON)
Available 24 hours a day, 365 days a year 866-673-6566
Credit Card Fraud Monitoring/Transaction Verification (FALCON)
Available 24 hours a day, 365 days a year 800-437-9392