COVID-19 has made a big impact on all of our lives. At AmFirst we are focused on protecting your well-being while also providing you with the help you need to stay on track financially. This page is your source for up-to-date information and resources for managing your money during this difficult time.
Business account members please visit our COVID-19 Business Help page.
Current Hours & Operations
AmFirst branch lobbies will reopen and resume normal business hours on Monday, June 8.
Please click here to view our branch locations and hours.
As we reopen, we will continue to follow the guidelines and recommendations of local authorities and public health officials. Branch lobbies will operate with limited capacity. Markers have been placed on branch floors to ensure proper social distance between individuals.
AmFirst staff will wear face-masks. We also encourage those enter the branch to wear a nose and mouth mask, and to use hand sanitizer. Please note, for our branches within Birmingham city limits, the Birmingham city mask ordinance requiring people to cover their mouth and nose while in public remains in effect until June 12.
To maintain account security, we may ask you to remove your mask briefly to confirm your identity.
If you have a fever or flu-like symptoms, please use the drive-thru.
Many of our branches also feature video teller ITMs in the drive-thru that allow you to conduct most teller transactions from the comfort of your car. For ITM locations, please click HERE. Video Teller ITM hours are 7am – 6pm Mon – Fri.
All Walgreens™ ATMs in Alabama are surcharge free for AmFirst members.
For Walgreens™ ATM locations, please click HERE.
We continue enhanced cleaning and sanitizing of our facilities and equipment including ATMs and drive-thrus. In addition, we are closely monitoring the well-being of all our staff members and have procedures in place to allow anyone who may be ill, or has been exposed to illness, to remain at home.
Loan Deferments & Hardship Assistance
If your employment or income is impacted by the COVID-19 coronavirus, you may be eligible for loan payment assistance. To defer your payment on a consumer loan up to 2-months, please complete this form. You may send it to email@example.com, fax it to (205) 320-7426 (Attn: COVIDHelp), or mail it to: America’s First Federal Credit Union, Attn: COVIDHelp, P.O. BOX 11349, Birmingham, AL 35202.
For mortgage assistance, please call a member service representative 205-320-4138 and press any option.
We understand the financial impact this pandemic is having on our members and we want to help if we can. Assistance options range from temporary reduced payments to short-term deferments. Please contact our member service center to speak with one of our representatives.
Need to defer your loan payment?
Digital Banking Online & Mobile App
With our Digital Banking online access or mobile app, you have access to full financial services on your terms. You can manage your finances with a few simple clicks or taps.
Beware of scams
Be suspicious of unsolicited emails, texts, and phone calls. Some scam artists are out there trying to take advantage of people by claiming to have important updates from the CDC or other well-known organizations. They may claim to represent a company you do business with. Their intent is to convince you to share sensitive information, trick you into sending them money, or to install malware onto your device. Never give them sensitive personal information or click on the links they provide.
Member Services Call Center
We are always here to help. If you need additional assistance or information, our Member Services Center is available at 1-800-633-8431 or by email at firstname.lastname@example.org.
- Due to the impact of school closings and other staffing related issues, our support staff levels may be less than normal. You may experience longer wait times when calling for assistance.
Credit Resources from TransUnion
To support the financial health of all Americans, TransUnion is offering free weekly online credit reports through April 2021 via AnnualCreditReport.com.
TransUnion also provides free educational content on credit through the TransUnion COVID-19 Support Center on their website.
We Will Get Through This
AmFirst is prepared to meet the needs of our members and has the financial strength and resources to get through this crisis. We are working daily to provide the highest level of service and support possible while maintaining a safe and healthy workplace for our staff. We continue to monitor all the latest information from local, state, and national healthcare professionals and stand ready to respond to their recommendations.
Thank you for your membership.