Contact

We love to hear from our members at America's First! Below are ways to contact us. View a list of our branch locations and phone numbers.

Give us a call

Contact our Call Center at 205-320-4000 or toll-free 1-800-633-8431, Option 1
Fax: 1-800-441-4643

  • Monday - Thursday 8 A.M. to 5 P.M.
  • Friday 8 A.M. to 6 P.M.

Send us an e-mail

E-mail memberservices@amfirst.org for questions, comments, or suggestions.
E-mails directed to any of our employees using this e-mail address should be limited to non-confidential communications. You should not include personal or confidential information such as account numbers, social security numbers, or other personal identifying information. Please allow 24 to 48 hours for a response during normal business hours.

Write to us

Member Services Department
Post Office Box 11349
Birmingham, AL 35202

Flash Talk (Telephone Account Access)

Birmingham Area: 205-327-2328
Toll Free (Outside Birmingham area): 1-800-524-6546

Other Important Numbers

Loans by Phone
205-320-4000

Loans by Fax
205-320-4166

Mortgage Loans
205-320-4163

Credit Cards
205-320-4170

Debit Cards
205-320-4170

Human Resources
205-320-4153

Purchasing
205-320-4127


Wire Transfers
205-320-4106

Collections
205-320-4138

Marketing
205-320-4122

Lost/Stolen Debit Cards
Available 24 hours a day,
365 days a year
1-866-673-6571

Lost/Stolen Credit Cards
Available 24 hours a day,
365 days a year
1-800-325-3678

Merchant Verification
205-327-2328


Stop Payments
205-320-4000

All Other Information
205-320-4000

Telecommunications Device for Deaf
205-320-4009 or 800-650-6228

VISA® / Mastercard Account Inquiry
Toll Free - 1-800-299-9842

Debit Card Fraud Monitoring/Transaction Verification (FALCON)
Available 24 hours a day, 365 days a year
866-673-6566

Credit Card Fraud Monitoring/Transaction Verification (FALCON)
Available 24 hours a day, 365 days a year
800-437-9392