News

Card PIN transaction issue with some cards.

Sunday March 4, 2018

We understand that some members are unable to successfully use their debit card as a PIN transaction, either at a merchant or an ATM. This appears to be related to the outage we experienced last Thursday evening. We continue to work closely with VISA and our processor to identify the cause of this problem.

If you are experiencing a problem with your America’s First debit card, please call our Call Center at 205-320-4000 or 1-800-633-8431. Our staff is available today from 10am until 5pm to assist you. In addition, our offices will be open at 8am Monday morning should you choose to visit a branch.

Thank you for your patience as we work diligently to address this matter.