Frequently Asked Financial Transaction Questions

Q: Are my deposit accounts NCUA insured?
A: Yes! Each individual member's account is Federally insured by the NCUA up to $100,000 per account.

Q: How do I set up Direct Deposit of my payroll check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Q: How do I set up Direct Deposit of my Social Security check?
A: After your checking application has been approved, you will receive our routing and transit number and your account number. Simply contact us, and have your Social Security Number and account information available to set up your direct deposit right over the phone.

Q: Can I get information about my account by phone?
A: Yes! Account information is available for a $2.00 fee with our Member Service Representatives during business hours at any of our offices or ask about our Flash Talk Telephone Account Access for automated account information 24 hours a day.

Q: What products can I apply for online?
A: We have a variety of personal accounts. Check out our Products & Services page to see which accounts you can apply for online.

Q: Do you offer IRAs online?
A: Yes we do offer IRAs online. To see what we currently offer, visit our Savings & Investments page.

Q: Are dividends paid on my checking account?
A: If you want a checking account that pays a dividends, check out our Checking account page.

Q: Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A: At this time, you do not have to live within the United States, but you must have a valid U.S. tax identification number (Social Security Number). If you have questions, contact us. We'd like to hear from you.

Q: Can I do all of my financial transactions with you?
A: Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday financial transactions can be performed on your own time. Contact us with questions about your needs.

Q: Can I look at all of my transactions at any time?
A:Yes! With Easylink Online Account Manager, you have access to your account information 24 hours a day, 7 days a week!

Q: How frequently is my information updated?
A: Your account information is available in real time and is always current.

Q: Are wire transfers possible to and from my checking account?
A: Yes! Funds can be transferred to and from accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Contact us for details.

Q: How do I make a deposit to my account from a remote location?
A: You can do most of your financial transactions by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. Contact us for details on a method that's best for you.

Q: When do I have access to use Internet Banking?
A: With Easylink Online Account Manager, you have access to your account information 24 hours a day, 7 days a week!